Refund & Return Policy

Last updated: May 17, 2026

Thank you for shopping with us. We want you to have a smooth experience with your order. Please read our Refund & Return Policy carefully before making a purchase.

Eligibility for Refunds

We only offer refunds or replacements under the following circumstances:

• The item arrives damaged
• The order is significantly delayed beyond the estimated delivery timeframe

We do not offer refunds or returns for:

• Change of mind
• Incorrect orders placed by the customer
• Normal shipping delays caused by customs, carriers, weather, or other circumstances outside our control
• Used or opened items (unless received damaged)

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging

Once reviewed and approved, we may offer:

• A replacement item
• A partial refund
• A full refund

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us before requesting a refund.

Refunds for delayed orders may be approved if:

• The tracking shows no movement for an extended period
• The package is confirmed lost by the shipping carrier
• The delay exceeds the maximum estimated delivery window provided at checkout

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or exchange unless they arrive damaged.

Refund Processing Time

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Contact Us

If you have any questions or need assistance regarding your order, please contact us through our store contact page or customer support email.

By placing an order with our store, you agree to this Refund & Return Policy.